Privacy Policy

Your Privacy Matters

At LCT Lake Charles Tree Services, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it. We're committed to being transparent about how we handle your personal information.

Information We Collect

When you contact us for an estimate or service, we collect basic information to help us serve you better:

• Your name and contact information (phone number, email address, and property address)
• Details about the tree services you need
• Property information relevant to the work we're performing
• Payment information when you hire us for services

If you visit our website, we may also collect standard information like your IP address, browser type, and pages you visit. This helps us understand how people use our site and improve your experience.

How We Use Your Information

We use the information you provide to:

• Schedule appointments and provide the tree services you requested
• Send you estimates, invoices, and service confirmations
• Answer your questions and communicate about your project
• Improve our services and website based on feedback and usage patterns
• Send occasional updates about our services (only if you've agreed to receive them)

We never sell or rent your personal information to third parties. Your information stays with us and is only used to provide you with the tree services you need.

How We Share Your Information

We only share your information when necessary to provide our services:

• With our crew members who need your contact and property information to complete the job
• With payment processors when you pay for services by credit card
• With insurance companies if there's a claim related to our work
• When required by law or to protect our legal rights

Any third parties we work with are required to keep your information confidential and use it only for the specific purpose we shared it for.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage of physical records and electronic data protection measures. However, no system is completely secure, and we can't guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but this may affect how some features of our website work.

Your Rights and Choices

You have the right to:

• Ask what personal information we have about you
• Request corrections to any inaccurate information
• Ask us to delete your information (with some exceptions for records we're required to keep)
• Opt out of receiving marketing emails by clicking the unsubscribe link in any email we send

If you want to exercise any of these rights, just contact us and we'll help you out.

Children's Privacy

Our services are intended for adults. We don't knowingly collect personal information from children under 13. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we'll update the date at the top of this page. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.

Third-Party Links

Our website may contain links to other websites, like our social media pages or partner services. We're not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies before sharing your information with them.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, we're here to help. You can reach us at:

LCT Lake Charles Tree Services
3620 Gerstner Memorial Blvd Suite H
Lake Charles, LA 70607
Phone: (337) 564-3792
Email: info@lakecharlestreecare.com

We'll respond to your inquiry as quickly as we can.